Who Pays The Price For A Confusing Front Door
People do not leave aged care services because of one bad interaction. They leave when the front door is so confusing that families, coordinators, and leaders spend all week cleaning up navigation harm. This piece explains what that harm looks like, who pays the price, and three small moves leaders can make inside the week.
Mentoring Systems in Action, What Leaders Built in Six Weeks
Six weeks on, leaders report clearer handovers, fewer escalations, and calmer weeks. This round up shows what stuck, how to fix common snags, and which four routines to keep when time is tight, with clear next steps for managers and executives.
What Keeps People from Quitting, and How to Build It on Purpose
Leaders do not leave on a bad day. They leave when good days stop meaning anything. This post gives four anchors for staying, small weekly systems that build clarity and fairness, and a six-week plan of TED Talks with one action per week to make work feel doable again.
Mentoring Is Leadership Infrastructure, Not a Perk
Discover how mentoring shifts from perk to infrastructure. Boosting retention, accelerating capability, and building resilient aged care workforces.